I did something different today.
I actually physically went into a bank.
You have to know that I’m an online rather than in line kinda gal. I don’t have the patience for standing in line and waiting for the next available rep. And I just can’t understand why so many people still prefer to go into the bank clutching their pass books to perform simple transactions.
Okay, I may buy the argument that they don’t have or know how to use a computer, but I’m sure they have a phone and most could figure out how to use it for telephone banking.
Yet, every day, I see lineups of people young and old waiting to get into the bank when it finally decides to open at 9:30 am.
Some people claim that internet banking and telephone banking are just too unsafe. Yet. today I saw a gentleman, maybe 10 years older than me, bring in his $8K cash deposit in $50s in a plastic grocery bag, and another woman, admittedly much older, leave with 15 $100 bills tucked into her wallet that was then stuck into her handbag which she neglected to even zip up.
I had a rare transaction that had to be done in the branch – I tried first to do it online, and then called the contact centre, but was told it had to be done in the branch. So in I went. Even then, they couldn’t do it electronically. They had to print my old statements, so I now have to re-enter the information that I need from these paper copies. Astounding!
It is 2017, right?
I’m wondering when these people and these processes will actually get with the times.
From what I witnessed today, I’m not banking on any time soon!